FAQs
Questions we often get asked..
Can I buy tickets without booking online?
Absolutely, you will be able to purchase tickets at the gate on the night. However, you get a
small saving by buying tickets online
What time are the fireworks?
The gates open at 4:30pm, with loads going on throughout the park. We aim to fire the display
around 6:45pm, however, this is sometimes delayed due to sheer volumes of people wanting to get
into the park (arriving late)!
What should I wear?
The likelihood of needing wellies or good boots over shorts and T-shirt is exceptionally high.
The park can get quite muddy in parts when wet, and of course it’s November. And it’ll be dark.
So, thermals, waterproofs, hats, gloves, boots and even a torch might be useful.
What is there to do if we arrive early?
There will be loads of food and drink providers, a beer tent and of course Hebborns Funfair.
JackFM will be hosting the evening with Trev on the big screens chatting to every Tom, Dick and
Monica.
Can I watch the display outside the park?
You could - BUT - you won't get the best view or experience, and remember, all profits raised
from the event go to charities across the city.
Is there parking, and where can I park?
There is no parking at the event, and we encourage all visitors to use sustainable methods of
transportation to get to the event. Please see our Park and Ride tickets for further
details.
Are we allowed to bring our dog?
If the dog is your guide dog, yes. Otherwise no. Sorry.
I am told to self isolate by NHS Test and Trace and my isolation period is over the day of the
event. Can I have a refund?
Of course you can, though we would ask you to consider donating your admission cost to the
charity (will give you a warm mushy feeling).
What's the best entrance to use if someone in our party has mobility issues?
We run a shuttle for our less mobile visitors from the entrance gate on Cheney Lane. Larry and
Carrie will whisk you safely down to the arena and back up again at the end. Just ask for the
shuttle when you arrive at the gate.
I am registered disabled and will need my carer to help me at the event. Can they come with
me?
Of course they can. Once you’ve purchased your ticket online, email us, and we’ll send you a quick form
so you can provide us with your Carers Allowance award letter. You’ll then get a QR code for
your carer to use to get into the park with you. If you wish to purchase tickets for the super
family tent or VIP area, there may be a charge. Contact us for more information.
Is there a cash machine at the event?
No so please bring cash with you, many of our vendors and attractions also accept card payments.
Can I purchase tickets at the gate?
Tickets are available to purchase the gate on the day, cash or card.
