FAQs
Questions we often get asked..
Can I buy tickets without booking online?
Absolutely, you will be able to purchase tickets at the gate on the night. However, you get a small saving by buying tickets online
What time are the fireworks?
The gates open at 4:30pm, with loads going on throughout the park. We aim to fire the display at 7:15pm, however, this is sometimes delayed due to sheer volumes of people wanting to get into the park (arriving late) or the wind direction!
What should I wear?
The likelihood of needing wellies or good boots over shorts and T-shirt is exceptionally high. The park can get quite muddy in parts when wet, and of course it’s November. And it’ll be dark. So, thermals, waterproofs, hats, gloves, boots and even a torch might be useful.
What is there to do if we arrive early?
There will be loads of food and drink providers, a beer tent and of course Hebborns Funfair. Resident DJ Nathan Swift be hosting the evening with Trev & Rich from GetRadio on the big screens chatting to every Tom, Dick and Monica.
Can I watch the display outside the park?
You could - BUT - you won't get the best view or experience, and remember, all profits raised from the event go to charities across the city.
Is there parking, and where can I park?
There is no parking at the event, and we encourage all visitors to use sustainable methods of transportation to get to the event. Please see our Park and Ride tickets for further details.
Are we allowed to bring our dog?
If the dog is your guide dog, yes. Otherwise no. Sorry.
I lost something at the event - can I get it back?
Many items are lost at our event. While we endeavour to reunite owners with items, we can't guarantee it. For security, once an item has been handed over to Event Control, it cannot be reunited that evening. If you have lost something, send an email to [email protected] describing what has been lost in as much detail as possible, and if the detail matches, we'll arrange collection. If unclaimed after 30 days, items will be destroyed and cash/monies found will be donated to the charity.
What's the best entrance to use if someone in our party has mobility issues?
We run a shuttle for our less mobile visitors from the entrance gate on Cheney Lane. Larry and Carrie will whisk you safely down to the arena and back up again at the end. Just ask for the shuttle when you arrive at the gate.
I am registered disabled and will need my carer to help me at the event. Can they come with me?
Of course they can. Once you’ve purchased your ticket online, email us, and we’ll send you a quick form so you can provide us with your Carers Allowance award letter. You’ll then get a QR code for your carer to use to get into the park with you. If you wish to purchase tickets for the super family tent or VIP area, there may be a charge. Contact us for more information.
Is there a cash machine at the event?
No so please bring cash with you, many of our vendors and attractions also accept card payments.